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| TERMS OF SERVICE Please review the following Terms
of Service of our hosting services. You are agreeing to abide
by these terms when you sign up for hosting service with us.
INTRODUCTION 5DollarHosting.com® is a wholly owned subsidiary of Mayers Enterprises, Inc, which is a registered New York Corporation and is currently headquartered in central Florida. The following terms of service were carefully developed over several years and reflect our position and responsibility to you in various aspects of our hosting services. We reserve the right to update these terms at any time as necessary in the course of business, and as conditions warrant. Notification will be made to our clients whenever a substantive change is made to these terms. Continued use of the hosting service implies agreement to be bound by the most current terms of service. Top ADDITIONAL SERVICES A list of optional additional services is available on our SimplePlan page, along with any associated costs. Top AUTOMATIC RENEWAL All accounts are placed on automatic renewal by default. Unless we receive a Cancellation Request prior to the renewal date, the hosting account will be renewed, and the credit card on file will be billed for the next period. You will receive an Advance Notice of Payment Due 28 days prior to any renewal date for your hosting plan and/or optional packages. If your hosting account is renewed, but you cancel within 48 hours of the renewal date, you will be entitled to a full refund. However, continued use beyond 48 hours of the renewal date will make the standard Termination Policies apply should you decide to discontinue service. Note: It is imperative that your account have a valid email address on file at all times, since the Advance Notice and all billing communication will be done via email only. Top BILLING Payment Methods We accept Visa, MasterCard, American Express, PayPal, checks and money orders. Payments made via unsecured (personal or business) check will not be processed until the check clears the bank. Accounts paid by bank check or money order are processed upon receipt by postal mail. Checks returned for any reason will result in a $25 returned check fee. New Account
Setup All billing notices, including the Advance Notice (sent 28 days prior to renewals), Payment Received notice, Grace Period, and Suspension reminders are sent by email only. We are not able to provide hard-copy billing at this time, however you may either print the email you receive or use the "Billing History" tool in your Control Center to print out any invoices as required. NOTE: IT IS VITAL THAT YOU KEEP YOUR EMAIL ADDRESS LISTED WITH US UP-TO-DATE! Many suspensions have resulted from failure to provide us with an updated email address, thereby missing all the billing notices sent regarding your account. Suspension for Non-payment Accounts with an unpaid balance will receive daily notifications via email. After 7 days without being able to process payment the account will be suspended, including web page and email services. After 21 days on suspension (28 days past-due) without any contact from the client, the account shall be removed from the servers, and all data discarded. During the suspension period, daily notifications will continue to be sent to the billing contact on file with us, as well as the account owner email address. Chargebacks / Protested Charges "Chargebacks", or protested transactions, are designed to protect the cardholder against fraudulent use of their card. They are also supposed to be a last resort, after repeated attempts to contact the merchant for resolution have been unsuccessful. If you have questions about a charge that appears on your bill, you should always contact the merchant first to see if it legitimate. We have arranged to have our telephone # appear on charge statements. The charge should read "5DollarHosting.com®", but depending on the bank may say "Mayers Enterprises, Inc.". If you are ever in doubt, call the number on your statement. Because non-fraud-related chargebacks hurt the merchant and can cause them to incur substantial fees, we have adopted a very strict policy. In the event we receive a chargeback notification from our bank, the account in question, and all associated domains hosted therein, will be suspended immediately. A $29 re-activation fee will be assessed for any domain restored when service was suspended due to a chargeback. The account will only be reinstated after a bank check, money order, or other secured form of payment has been received for both the amount of the original transaction and the re-activation fee. The account will also be placed on "money order/bank check" status, and future credit card transactions will not be accepted. Top CANCELLATION Clients wishing to cancel or non-renew an account must request cancellation via their ClientCenter account. That is the only acceptable means of closing your account. The following conditions apply depending on the age of the account:
Top CONTACT INFORMATION We can be reached via phone toll-free at (877) 838-HOST (4678)*, or (321) 504-0209. Our fax number is (321) 504-6319. You may reach us by email at info@5DollarHosting.com® (general or sales inquiries) or visit our on-line Assistance Center for technical support, billing or other assistance. We are the point of contact for all inquiries regarding your service. It is agreed by virtue of your acceptance of these Terms and Conditions that any and all litigation shall take place in the jurisdiction of the corporation (state of Florida). * Telephone support is not provided as part of our services. The contact telephone number is to our sales & general information office. Technical and Billing support is provided solely via the Assistance Center. See our Support Policies page for more information. Top CONTENT We do not control, modify or screen the content of any client sites, except to ensure that the content is not in violation of our Terms. The data you upload can and will be reviewed by both automated computer analyzers and employees of 5DollarHosting.com. The following is a summary of content that is prohibited, and may not be uploaded to a client account at any time:
VERY IMPORTANT: Any site hosted with us where the above types of content are found may be summarily terminated without any compensation. In addition, we will forward contact information to the appropriate legal authorities and cooperate fully with them. We reserve the right to periodically re-evaluate this criteria and add to it as deemed necessary. Top DMCA COMPLIANCE See our DMCA page for full information regarding the Digital Millennium Copyright Act. Top DOMAIN NAME REGISTRATION We are pleased to partner with GNS Domains to provide discounted domain name registration services. Clients are responsible for registering their domain names, or transferring existing domain names to our service via the appropriate registrar. As a courtesy, we have a list of many popular registrars and their specific procedures on our domain transfer page. The accuracy of that information is subject to change as the registrars may make changes in their procedures at any time. We provide the information as a courtesy only. We are also not responsible for delays in transfer of service due to difficulties with your registrar, improperly filled out forms, etc In all cases, domain registration services are considered wholly separate and distinct from web hosting services provided by 5DollarHosting.com®, and we assume no responsibility for expired registrations, incorrect contact information, or the accuracy of WHOIS data. These and all other related registration issues are the sole responsibility of the domain name owner. Top LEGAL DISCLAIMERS
REFERRAL BONUS PROGRAM For each new client sent to us by an existing client, a $5.00 account credit will be given. This credit may be used towards any future bill for renewal, add-ons or upgrades, or overage fees. Bonuses will not be credited for referral of additional domain accounts for yourself, or for purchase of multiple sites by the same user. One credit will granted per new client. This bonus may not be used for any other purpose except to be used towards fees at 5DollarHosting.com. It may not be exchanged for cash, nor included in a refund or cancellation. There is no limit to the number of credits that can be granted, as long as each is for a new client. Referral bonuses are credited to the account no earlier than 30 days from the date of signup of the referred new client. The credit will be posted between the 31st and 60th day after the referral. Top RESELLERS Specific terms and conditions that apply to our Resellers, above and beyond those specified on this page, can be found on our reseller page. Top SITE OWNERSHIP 5DollarHosting.com® makes no claim to the content of any client site. You are not obligated to display any advertisement or logo on your site. The data uploaded to our servers remains the property of the account holder as long as the account is in good standing. Upon subpoena, criminal investigation, or other law enforcement request, we may turn over all or part of the data uploaded by the client as deemed necessary. Data uploaded should be considered publicly accessible. Top SPAM POLICY While we recognize that email can be a useful tool for communicating with customers and vendors, we have adopted a strict anti-spam policy to protect our clients and our own business interests
TERMINATION For information on Cancellation, please see above section. We reserve the right to terminate a client site and/or account for any of the following, including but not limited to:
Top UPTIME GUARANTEE We share responsibility for service uptime with the Network Operations Center operator, and we will refund monthly fees on a pro-rated basis for any outage of 24 hours or longer. Our uptime guarantee is 99.5% or better, averaged over the course of the month. Issues affecting delivery of your web content that are beyond our control are not considered to be eligible for the guarantee. These may include, but are not limited to:
USAGE RESTRICTIONS
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Terms and Conditions
