SPECIAL NOTICE FOR AOL USERS RE: EMAIL FORWARDING

If you will be forwarding mail from an account at your domain to an America Online email address, please read the following important information.

AOL'S "REPORT SPAM" FEATURE
AOL provides a button to press within their email program for use when you want to report an incoming message as spam, or unsolicited email. Unfortunately, due to the way they have built their reporting system, you may inadvertently end up reporting your own web site for spam! Here's how it works:

- spam is sent to address@yourdomain.com, which is set to forward to your AOL account.
- the spam arrives at your AOL account, and you dutifully press the "Report Spam" button.

Due to the way AOL has set up their system, the domain that gets reported for spam is not the original sender, but the last place the spam passed through on its way to AOL! Obviously that's a problem, and AOL has not indicated they need to fix it. The best thing you can do to help is select one of the following options:

- Don't forward your mail to AOL at all, set your mail boxes up as POP mailboxes and check them with a mail client such as Outlook or Outlook Express, or our full-featured WebMail program.
- If you wish to continue to forward your email to AOL, don't use the "Report Spam" button for any mail that was forwarded from your domain. Better yet, don't use the button at all since it doesn't work correctly.

By taking the steps above, you can greatly reduce the number of spam complaints we receive from AOL and keep your domain and our servers off their spam "blacklists". Thank you for your cooperation!

NOTE: If a high number of complaints are received originating from a particular client, we reserve the right to suspend service to that client. We need to protect our other clients' ability to send mail to AOL users.

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