Troubleshooting Assistance Center Login Problems

Please keep in mind that it is no longer required that you use the web-based help desk for obtaining support. It is a great way to keep track of your prior requests, but by no means is it mandatory. You can always get your request entered into the support system by simply emailing to:

support@5dollarhosting.com
- or -
help@5dollarhosting.com.

Using the Web-Based Assistance Center

If you experience a problem logging in where the username and password are accepted, but the program "loops" you back to the main login screen, your browser is not accepting a "cookie" from our site. In order to use the web-based portion of the help desk, your browser must be set to accept cookies. Some recent versions of Internet Explorer install with a default privacy setting that may prevent the cookie from being set. Here is how to override this and allow use of the web-based help desk:

Click Tools-Options. Select the "Privacy" tab. Click "Edit" in the "Web Sites" section. Type "5dollarhosting.com" in the 'Address of web site' dialog box and click 'Allow'. Click OK twice, and try again to log into the Assistance Center. You should now be able to do so.

Other Login Problems

Remember that the Assistance Center is not tied in to your hosting account, so the username and password you have for your Control Center/publishing will not get you into the Assistance Center. The first time you use the new help desk you'll need to establish a tracking account which will enable storage of your older requests and responses, and other features of the online system. It's a simple matter of choosing a username/password.
SECURITY NOTE: because the Assistance Center is not an SSL-encrypted (secure) site, we do *not* recommend that you use the same username and password as your Control Center.