Frequently Asked Questions
About Our Company
(Also see the "About Us" page)

Is your company a reseller?

What kind of connections to the Internet do you have?

What kind of equipment do you run my site on?

What are your support options?

Where are you located? Where are your servers located?

How long have you been in business? Who is the owner?

There are a lot of hosts out there - what makes you any different?

Q. Is your company a reseller?
A. No, we are a true IPP (Internet Presence Provider) with dedicated servers for our clients.

Q. What kind of connections to the Internet do you have?
A. Direct OnNet connections, triple redundancy, and more. For detailed information, visit the network page. You'll be impressed!

Q. What kind of equipment do you run my site on?
A. Minimum Server Specifications:
- High-capacity servers with dual Xeon processors
- 2GB SDRAM
- 54 GB storage, using hot-swappable drives
- Cisco 7200 Routers
- 100 BaseT Ethernet connections
- Apache web server running on RedHat Linux

More information on our servers and equipment can also be found on our network page.

Q. What are your support options?
A. We provide top-quality support via our Assistance Center. Telephone support is not provided at any time, and callers will be directed to enter a ticket for fastest service. Our Assistance Center is staffed by over 40 technicians, all of whom can resolve your problem or answer your questions without escalating your ticket to another department. We have no "Level 1" technicians here - everyone you deal with has the ability to help you on the first try!

There are also many ways to obtain self-support, most notably our comprehensive Support Library. Real-life questions and answers to many issues are found at the Knowledge Base. See our Support policies page for more details.

Q. Where are you located? Where are your servers located?
A. Our sales and support office is located in Brevard County, Florida, on the beautiful "Space Coast". We are in the Eastern Time Zone. Our servers are housed in a state-of-the-art network center in Baltimore, Maryland.

Q. How long have you been in business? Who is the owner?
A. The parent company of 5DollarHosting.com® is Mayers Enterprises Inc., and the company is operated by the owners. We have been in the computer consulting and web design business since 1995. 5DollarHosting.com® has been doing business since 1998.

Q. There are a lot of hosts out there - what makes you any different?
A. Here are a few reasons we're a little bit different:

- Being owner-operators, and not just employees, we'll go out of our way to keep you a happy customer. We want you to tell all your friends how wonderful we treated you!

- You also won't get lost in the crowd or be treated like a number, like you might at some very large companies. We're a successful hosting company, but we'll never have so many clients that we can't take excellent care of them all. That's a promise we've kept since our inception. Sound business and hiring practices mean longevity for our firm. Our company has been providing web hosting continuously since 1998.

- Our reputation means everything to us. In a crowded marketplace, you are known by your service. We are proud of our hard-earned reputation for fairness and excellent service. Don't just take our word for it, either - check a review here, see for yourself by doing a search on our company name at Google or other search engine, visit the Merchant Spotlight and ask around. We already know what you'll find out, but you may want to hear it for yourself!

- We offer a substantially better product than anyone else at this price. The plans have all the features you'd expect at a lower price than you'd expect. Tools are not "held hostage" like at some other companies. You'll never need to upgrade because you need a particular feature. You'll only upgrade as you grow your site.

- We offer incredible levels of support considering the price. Over 60 pages of Support documentation await you in the Support Library, covering every tool in the Control Center and then some. The Knowledge Base is full of troubleshooting tips, how-tos, and real-life questions and answers. And of course the Assistance Center is there when you can't find what you need on our site.